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Customer Service Manager - Vehicle Remarketing


Full TIme


Mid - Senior Level

£35,000 Basic Salary

Company Bonus Scheme
Private Medical
33 days holiday

About the Company

This high growth Automotive Vehicle Remarketing company has a fantastic name and reputation across the industry with their dealer group, OEM, finance company and vehicle leasing partners. They have a vast range of stock which allows them to cater to both the general public and their industry vendor partners, selling in excess of 100,000 vehicles per annum.

Our client is the UK’s leading independent vehicle remarketing company and leading the remarketing sector in digital innovation. The business has a highly experienced leadership team and with the business under pinned with market leading technology, it allows them to offer both physical and digital auctions to their customers.

A truly unique opportunity to work in a high growth business, leading one of their most important sites , and build on their already fantastic name and reputation across the automotive sector.

About the Role

Supervise the two internal team members to ensure that they are performing their duties to the highest standard.
Monitor and review all auction processes and procedures, ensuring that these are up to date and relevant.
Ensure that the auction centre documentation is maintained in an orderly manner.
Monitor the auction centre admin performance and identify areas for improvement.
Ensure that all vehicles are sold in a fair and transparent manner.
Implement strategies to increase customer satisfaction.
Manage and coordinate all administrative activities.
Develop relationships with key internal stakeholders.

Your Background

Proven experience in a similar role, ideally within the vehicle remarketing, fleet or automotive industry.
Excellent leadership and people management skills.
Ability to work in a fast-paced and ever-changing environment.
Good understanding of budgets and admin.
Ability to manage and motivate staff.
Excellent problem-solving and communication skills.
Ability to work to tight deadlines.
High level of attention to detail.

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