About the Company
Our client is a highly successful branded consumer products business with an impressive portfolio of market-leading brands sold through major retail channels across the UK & Ireland.
Operating within a fast-paced, trend-led environment, they manage a large and diverse product portfolio where consumer demand, seasonal trends, and customer priorities can change quickly. As a result, operational excellence, forecasting accuracy, and strong cross-functional collaboration are critical to success.
As part of their continued growth, they are now looking to appoint a Commercial Operations Manager to lead their sales support function and drive greater efficiency across the commercial organisation.
About the Role
This is a pivotal role sitting at the heart of the commercial operation, ensuring that customers receive what has been promised, forecasts are accurate, processes run smoothly, and the sales team can focus on driving growth.
Leading a team of four Sales Coordinators, you will take ownership of the operational engine behind the commercial function, supporting multiple retail customers and a highly complex product portfolio.
Key responsibilities include:
• Leading, coaching and developing a Sales Support team of four Sales Coordinators.
• Driving operational excellence across forecasting, reporting, customer administration and retail execution.
• Managing complexity across a large multi-brand product portfolio with significant SKU volume
• Working closely with Sales, Supply Chain and Finance to ensure customer commitments can be delivered effectively.
• Identifying opportunities to improve processes, increase efficiency and create scalable workflows.
• Supporting customer planning cycles, product launches and key seasonal trading periods.
• Analysing sales and POS data to improve forecasting accuracy and commercial decision making.
• Acting as a key liaison between customers and internal stakeholders to resolve issues and maintain service levels.
Your Background
We are looking for an organised, commercially aware and analytically minded operations professional who thrives in a fast-moving environment where priorities can change quickly.
You will likely have experience within branded consumer products, where managing customer expectations, forecasting demand and coordinating multiple stakeholders are part of your day-to-day responsibilities.
The ideal candidate will have:
• Experience within branded consumer products, FMCG, toys, beauty, household, personal care, healthcare consumer products or similar sectors.
• Strong forecasting, reporting and analytical capabilities.
• Experience managing operational processes within a fast-paced commercial environment.
• Previous leadership experience with the ability to develop, motivate and mentor a team.
• Excellent stakeholder management and cross-functional collaboration skills.
• Advanced Excel skills and confidence working with large datasets.
• The ability to manage changing priorities, seasonal demand fluctuations and high levels of product complexity.
If you're looking for an opportunity to make a genuine impact within a fast-paced branded consumer products business, we'd love to hear from you.